Instant refunds: refund money in seconds.

With instant refunds, the money you refund is deposited directly into your customer's account - even on weekends, holidays and at night. So your customer no longer has to wait until the next business day for the money to be credited.

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Customer expectation.

Customers' expectations in stores are getting higher and higher - especially in terms of accessibility, service and fast delivery times. This also applies to the returns process.

Consumers see through apps like Tikkie that money can be transferred directly from one account to another. So they expect the same from a company. Pay.'s solution regarding instant refunds ensures that payment can at least be arranged immediately - consumers do not have to wait unnecessarily long for that.

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Instant refunds in practice.

Instant refunds are used for a variety of purposes. One logical application is when refunding a purchase that is returned. Or when refunding money to the account of a fraud victim. In this regard, the speed of instant refunds is important to reassure the customer again.

Another example where instant refunds can be applied is at events or online platforms where consumers can both buy and sell, such as on Wissel.nl. Similarly, our partner Tactile uses instant refunds, in the form of applications and interactions.

Instant Payments + Refund = Instant Refund.

Since the implementation of PSD2 (Payment Services Directive 2), many new features have been added to the payment system, including Instant Payments. Also Pay. for example, if authorized, can make payments instantly. As this new way of transferring payments becomes more and more established, there is increasing demand for variants of this feature, for example for returns.

Previously, this had to be done through the banks, and often took at least a business day before the money was actually refunded. Instead of processing the refund as a regular transfer, we make it possible to perform a refund as an Instant Payment. As a result, transactions no longer need to be included in a batch sent to the bank once a day, but are sent directly via an API.

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The advantages of Instant Refunds at a glance:

  • Payments are going fast
  • Instant Refunds are available 24/7
  • Easy to automate
  • Easy to do through the Pay. admin panel
  • Refund is safe
  • Payment immediately visible in the Pay. admin panel and in the bank account

Tactile reimburses its visitors directly.

Pay.-partner Tactile handles ticket sales and payments at events using RFID chips. For example, in the form of wristbands, which visitors can pay with during the event.

It is easy for festival visitors to pay using this method. For example, they can easily top up the wristband via iDEAL or another payment method, and by having it scanned they thus pay for their snacks and drinks at food trucks and bars. When they then leave the festival site, thanks to the use of the RFID tag in the wristband, an instant refund is automatically performed on Pay's platform. The visitor immediately receives his remaining credit back. Great for both the visitor and the organizer.

Register now and discover the benefits of Pay

Instantly arrange all your online and in-store payments.

  • Payments within 15 minutes
  • All information on one platform
  • Maximum insight into your payment traffic
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