Frequently asked questions.

We process hundreds of thousands of online payments a day, for over 15,000 (web) shops. We are therefore a Payment Service Provider (PSP). Every payment we handle is processed via Stichting Pay.nl. If you make a payment to one of our customers, you will also find Stichting Pay.nl on your bank statement or payment screen.

Why via Stichting Pay.nl? Because this allows us to make sure that online payments are secure. For our clients and for anyone who makes payments via us. View the payment flow

The main advantage of using a Payment Service Provider (PSP) is reduction of the administration costs for the business. Pay. makes this possible by collecting payments and transferring the total credit to you at the agreed moment (daily, weekly or monthly).

An additional benefit is that we offer a wide choice of payment services. This improves the ability for businesses to cater to the needs of target groups. Many of our clients also regard the service we offer to consumers during payment as a benefit. If there are any problems with a payment, these are generally resolved quickly. This saves valuable time for the client.

Yes. Webshops must observe specific rules. An up-to-date overview can be found on the website of the Netherlands Authority for Consumers & Markets ACM.

We recommend downloading and using the checklist that is available on the ACM's website. You can use the checklist to check quickly whether your webshop meets the requirements in broad terms.

In the Netherlands, iDEAL is by far the most used payment method. But what about Belgium? And which payment method is most popular in Germany?

In part due to the fact that a growing number of webshops target foreign markets, we have drawn up an overview of the available payment methods per country. Do you need to use a payment method that is not yet offered by us? Please contact us so we can assess if that payment method would be a welcome addition to Pay.

The costs for using a payment method depends on your package and the selected payment method. Normally you pay a very low amount per transaction. With some payment methods, such as Bancontact and credit cards, you pay a percentage of the transaction amount.

A complete overview of payment methods and the related costs can be found on our Rates & Packages page.

Pay. offers over 40 different payment methods. Popular payment methods such as iDEAL, Bancontact, Transfer, etc. are available in all packages. If you want to accept the payment method banktransfer, you need to have a paid package.

Our payment methods page contains an overview of all payment methods and rates, and the countries where they are used.

Yes, this is possible. You can use a recurring direct debit to collect a fixed amount from a customer in every period. This type of payment is often used for memberships/subscriptions.

The Direct debit payment method is available from the Professional package. In order to be able to use this type of payment you must observe a number of rules that are outlined in the document: 'direct debit ins & outs'.

Pay. offers 3 packages: the free Pioneer package and the paid packages: Professional and Business. The packages differ in the applicable rates and the available features.

In addition, we offer an Alliance package, which allows you to add and manage merchants yourself. More information on the packages can be found here.

We do not charge any setup costs, nor are there any monthly costs for the Pioneer package. The monthly cost for the Professional package is € 25.00 and the Business package is customised.

A complete overview of the costs per package can be found on our Rates & Packages page.

The easiest way to implement payment methods in your webshop is via a plugin. For example, if you use a webshop system such as Magento, WooCommmerce or Prestahop, you can use a plugin to show the Pay. payment methods on your website. With the provided step-by-step manual you can receive your first payment within 15 minutes. Pay. offers plugins for over 20 different webshop systems.

Would you like to have more flexibility / control and would you like to integrate our payment methods in your own software? You can do this using our APIs. With the available code sample, API test suite and API manuals, realisation is a piece of cake for the average developer. More info can be found here.

A plugin is small piece of software that you can use to easily link our payment methods to existing webshop systems. This way you can quickly and easily offer the required payment methods to your customers.

Additionally, plugins are also available for hosting, invoicing, and crowdfunding systems. If the plugin you need is not available, please contact us; we may be able to provide the plugin soon.

The most popular webshop systems are: Magento, WooCommerce, Prestashop, OpenCart, OSCommerce, VirtueMart, and CS-cart. We, of course, offer a plugin for all these systems, allowing you to use the Pay. payment methods in your webshop. But we also offer ready-made solutions for less well-known systems, such as Hikashop, MijoShop, and Zencart.

You can find a complete overview of available plugins on our implementation page.

You only need 3 APIs to be able to set up a standard payment screen. The Transaction:getServices API is used to call the selected payment methods and to display the method on your payment page.

Creating transactions is very easy via the Transaction:start API. A URL will be returned, among other things, for completion of the payment.

Finally, you can use the Transaction:info API to check the status of the payment. More info on these APIs can be found in the relevant documentation, available via the Admin Panel. Additionally, a sample code is available that can be used as a basis for creating the payment screen. Live testing of APIs? This is possible with our convenient API test suite. More information on the transaction process is available here.

Hosted solution partners have developed standard links to our platform for you, so you do not need to install plugins. By entering your service ID and API token you will create a link to our system in a few clicks.

Hosted solution partners that currently have a link to our system are: Luondo.nl, MyShop.com, and Payt.nl. You can find more information on our implementation page.

When you have made an online payment via Pay, you will see 'Stichting Derdengelden Pay.nl' on your bank statement. ‘Derdengelden’ are third-party sums for merchants that are managed by Pay.

Stichting Derdengelden provides a guarantee that Pay. cannot use the third-party funds for other purposes, and that the third-party funds are guaranteed in the event of bankruptcy. In short, your payments are safe with Pay.

Do you have a question regarding a payment? You can request the details of the payment online. You can also contact us by telephone at 0900- payinfo (or 0900- 729 46 36) (€ 0.15 per minute). Our customer service can be reached from 9:00 a.m. to 5:30 p.m.

If you are a webshop owner and have questions about the services of Pay. you can contact us via email, phone and live chat. The live chat can be found on our front page and in the Admin Panel.

Pay. has already entered into many successful partnerships. Partnerships in which we mutually benefit from each other’s knowledge, innovation, and network. We collaborate, for example, with webshop developers, hosted webshops, providers of payment methods, and companies that developed a plugin that uses Pay.

We are, of course, always looking for new partnerships. Do you think your company would be a good addition to our partner network? Please fill out the following form.

Yes. Each company that will be using the services of Pay. must be registered seperately.

If you already have an account with Pay, you can enter your email address and password for this account during registration to automatically link the registered company to your account.

You can request your password by entering the email address you used for registering. You will then receive an email that you can use to reset your password.

Please note: The above email is sent automatically. Depending on your email client the email message may end up in your 'junk mail’ folder.

After registration you have to submit the following documents: a copy of your ID card, passport or driving license, a copy of a bank statement, a copy of your Chamber of Commerce extract, and the signed agreement. You can download the agreement via the Admin Panel (Company details page).

You can simply upload the requested documents via the Admin Panel. The documents will be checked within 1 working day. You will receive a confirmation after each document check. We can proceed with payment of your funds once all documents have been approved.

With the Pay. app you always have all important information about your online payment traffic and system at your fingertips. We have incorporated useful features from the Admin Panel, for example creating and sending payment links, a transaction overview with detailed information on each payment, and statistics information, such as turnover per day, month or quarter.

The Pay. app is available for free for iPhone and Android devices.